I asked if they had logs to prove that my account was logged in from a totally different location or if it was on PC or mobile because I’m from somewhere 90% of people don’t know where it is located. Kinda messed up that even with authenticator and all that as they suggested and my email being exclusively for RuneScape I got compromised somehow, banned. Double that with hacker using your account with a bot and that’s perma. Rules do say that if your account is compromised it’s still your fault so as someone here said earlier Jagex treats their players shit. Luckily it was a new account because I didn’t lose too much but maybe the same happened to you.Ĭrazy thing is I am exclusively f2p and my account didn’t even have 1 week worth of playtime yet. I ended up getting my account back but unable to play because turns out my account was compromised somehow even with authenticator on. I don’t know if there is a way to bot on mobile but my account got banned for botting as well. I play exclusively on mobile and never on PC because I’m constantly on the move and working. I didn’t have scripts, API, no third party software, nothing. Has this happened to anyone? Is there any way to get an account back? I can’t think of any other way to contact them.Įdit: apparently I didn’t make it clear enough - I didn’t bot. I’m so upset if I would’ve lost ages of progress because Jagex made a mistake. I’ve had this account for years and I don’t even hardcore grind. I couldn’t appeal it technically but I tried to by saying I got banned for something else and selected the “you made a mistake” option. This morning when I tried to log in, my account was perma-banned for botting. I don’t use third party software, not even RuneLite. Just last night I was walking back and forth between the fire alter in Al Kharid and the bank just getting my runecrafting grind on. I work from home and have a menial job, so I tend to play OSRS and skill while I do it.
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